In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase...

From Apple to Youtube, Google Play to Spotify, the music industry has seen monumental changes in past decades. Record labels have had to adapt to the demand for instantly accessible, low-cost music whilst coping with significant increases in music piracy. But what do these changes mean for aspiring and established artists? Donald Passman is one of the most trusted music...

Polska jest krajem dość jednolitym kulturowo, niemniej jednak zauważalny jest pewien regionalizm, odrębności w obyczajach ludzi, w budownictwie, w sztuce. W niniejszym albumie dokonano podziału na regiony: sielskie Mazowsze, pełne jezior Mazury i Podlasie, nadmorskie Pomorze, historyczna Wielkopolska i Kujawy, skomplikowany dziejowo Śląsk, bogata w zabytki Małopolska.

The Details identifies the authentic classics amongst men's accessories and explains how each item has developed. The book tells the stories of their design; the brand, company, or iconic figure that started it all; and how each item has shaped the way men dress today. The leather biker boot, as we know it today, takes its stylistic cues from the toughened boots worn by the loggers and...

Kama signifies sensual or sexual pleasure, and sutra literally means a thread or rule that holds things together, or a collection of such aphorisms in the form of a manual. The book of Kama Sutra is not just an exclusive sex manual however, it features a complete guide to a virtuous and gracious living that discusses the nature of love, family life and other aspects pertaining to pleasure...

Proven, 100% Practical Guidance for Making Scrum and Agile Work in Any Organization This is the definitive, realistic, actionable guide to starting fast with Scrum and agile-and then succeeding over the long haul. Leading agile consultant and practitioner Mike Cohn presents detailed recommendations, powerful tips, and real-world case studies drawn from his unparalleled experience helping...

This book is about reading. Throughout the book, the author explains the complexity of the dual-language involvement of FL/L2 reading by showing how L1 and FL/L2 factors interplay in FL/L2 reading. The main aim of the book is to explore reading in English in the foreign/second language context as a cross-linguistic phenomenon and to present the results of a think-aloud study which...

Some forty years after his death Le Corbusier remains one of the most influential of architects, the most famous of the Modernists whose name is familiar all over the world. This introduction for children of ten and over - but one that will fascinate architecture-minded adults too - brings to life the man, the architect, his work and the world in which he lived. The words are his own and...

Dive in to the cutting edge techniques of Linux KVM virtualization, and build the virtualization solutions your datacentre demandsKey Features* Become an expert in Linux virtualization* Migrate your virtualized datacenter to the cloud* Find out how to build a large scale virtualization solution that will transform your organizationBook DescriptionA robust datacenter is essential for any...

Poradnik z inspiracjami na ozdoby bożonarodzeniowe. Każdej z ozdób towarzyszy instrukcja wykonania krok po kroku. Dodatkowym ułatwieniem są ilustracje przedstawiające każdy z etapów tworzenia. Książka w języku niemieckim.

During her lifetime, Emily Dickinson did not seek out recognition or attempt to change the world around her, even in the smallest way. A private but not antisocial person, she kept her life's work, and her innermost feelings, almost entirely to herself. Her life was rich in intellectual pursuits, and she had many friends with whom she exchanged witty and brilliant letters, but she rarely...

Poziom 1 - 300 słów. Wyścigi samochodowe to dawniej sport tylko dla mężczyzn, lecz nie w dzisiejszych czasach. Danica Patrick jest z USA, Mika Duno z Wenezueli, a Laleh Seddigh z Iranu. Wszystkie te kobiety biorą udział w rajdach samochodowych i ścigają się z mężczyznami, co najlepsze - wygrywają z nimi. Przeczytaj historię tych fascynujących kobiet.

An intimate look through the archives of a cinematic genius “The Stanley Kubrick Archives showed up one morning in our offices, where my editor and I circled it like curious apes.” —Time Out, New York This is the first book to explore Stanley Kubrick’s archives and the most comprehensive study of the filmmaker to date. In 1968, when Stanley Kubrick was asked to comment...

One of our great contemporary scientists reveals the ten profound insights that illuminate what everyone should know about the physical world In Fundamentals, Nobel laureate Frank Wilczek offers the reader a simple yet profound exploration of reality based on the deep revelations of modern science. With clarity and an infectious sense of joy, he guides us through the essential concepts that...

When Hurricane Leo threatens Florida’s Camino Island, the Governor is quick to issue an evacuation order. Most residents flee but a small group of diehards decide to ride it out. Amongst them is Bruce Cable, proprietor of Bay Books in downtown Santa Rosa. The hurricane is devastating: homes and condos are levelled, hotels and storefronts ruined, streets flooded, and a dozen people are...

Wprowadzenie do administracji publicznej i prawa administracyjnego. Podręcznik w języku angielskim.

David Newton, s'il en réchappe, se souviendra longtemps de la jolie Peggy Lister vue de dos, sur une plage, obstinément fascinée par le doux ressac des vagues... Un monument de candeur et de beauté, un appel a l'amour... Une menteuse aussi pour le pire des secrets. De ces vérités tragiques qui tournent inexorablement au cauchemar... Un grand classique du thriller psychologique par un maître...

THE postcard on the cover of this book says it all. The card was written by John Lennon and sent to his friend Chris Hutchins. On the card's photograph of the Beatles, John had drawn a fifth member - the founder of the group Stuart Sutcliffe who John went on to describe as the best friend he ever had. This is the kind of confidence John, Paul George and Ringo shared with writer Hutchins who...

When the wind is from the north the old woman manages my meals with fair regularity; but on the other days she often makes my tea at three o'clock instead of six. If I refuse it she puts it down to simmer for three hours in the turf, and then brings it in at six o'clock full of anxiety to know if it is warm enough.... The general ignorance of any precise hours in the day makes it impossible...

En Auvergne, dans la petite station thermale d’Enval, la découverte d’une nouvelle source suscite toutes les convoitises : des paysans roublards, un banquier spéculateur et des médecins charlatans s’affrontent. Dans ce roman au vitriol, " on dirait vraiment que les sources ne sont pas minéralisées, mais ensorcelées " !